Help Desk Support Technician - Gordon Document Products
Company Background & Job Purpose:
GORDON DOCUMENT PRODUCTS, a renowned provider of Office Equipment, IT Support, and Document Management Solutions, is seeking a skilled Help Desk Support Technician to join our team.
Duties & Responsibilities:
Working with a team of experienced Technicians your primary responsibility will be providing remote PC and phone support to end users. Assist with inter-office technical support. Provide some desk-side support for external users.
Education, Qualifications and Experience:
- Must have great personal and communication skills
- Solid experience with MS Office products, Internet support
- Windows OS XP, Vista,7, Active Directory
- PC, Printer, Copier, Network troubleshooting, installation and configuration
- Apple/Mac experience a plus
- Microsoft and/or CompTIA Network certifications a plus
Employee Benefits
Paid Time Off (PTO)
Company allows 7 days of PTO in the first calendar year of employment
17 days of PTO/vacation in years two(2) through four(4) of employment
22 days of PTO/vacation after five (5) years of employment
27 days of PTO/vacation after 15 years of employment
Holidays
The company offers 6 paid holidays per year – 1) New Year’s Day, 2) Memorial Day,
3) 4th of July, 4) Labor Day, 5) Thanksgiving Day, 6) Christmas Day
Personal Days
Retirement Plan (401k)
Plan is administered by Paychex.
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Employees may participate in the company’s 401K program during the open enrollment period after being employed for one full year.
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Employee may contribute up to 15% of their annual salary with a maximum of $11,000
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The company will match elective deferrals up to 6% of compensation by 25%
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Matching Funds Vesting: Graduated - 20% each year beginning Year 2; 100% vested after 6 years
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PRE-TAX DEDUCTION under Section 125
Medical
Hi – Lo PPO / POS Health Plans; three options to choose from offered through Blue Cross Blue Shield of Georgia
Coverage begins on the 1st of the month following 60 days of full-time employment
PRE-TAX DEDUCTION under Section 125
Dental
Voluntary dental plan offered through American General
Coverage begins on the 1st of the month following 60 days of full-time employment
2 free cleanings and one free set of x-rays per year
PRE-TAX DEDUCTION under Section 125
Life Insurance
Voluntary plan offered through Reliance Standard
Available in increments of $10,000 to a maximum of $500,000. In their initial enrollment, employees will have a guarantee issue amount of $50,000 for those under age 60
Coverage is available on the 1st of the month following 60 days of full-time employment
Dependent Life Insurance
Voluntary Plans offered through Reliance Standard
Spousal Life Insurance available in increments of $10,000 to a maximum of 50% of the employees. $10,000 is the guaranteed issue. Employees must have a minimum coverage of $50,000
Child(ren) Life Insurance is available in increments of $2,500/$5,000/$7,500 or $10,000 for age 6 months to 19 years
Coverage is available on the 1st of the month following 60 days of full-time employment
Accidental Death & Dismemberment Insurance
Voluntary Plan offered through Reliance Standard
Available in increments of $10,000 to a maximum of $500,000 for yourself. Family coverage is available as a package. Spousal benefit is as follows: Spouse only-50%, Spouse with Children-40%. Child benefit is as follows: Children with spouse-10%, Children only-15% of employee amount.
Coverage available on the 1st of the month following 60 days of full-time employment
Short and Long Term Disability Insurance
Voluntary Plan offered through Reliance Standard
Coverage available on the 1st of the month following 60 days of full-time employment
Flexible Spending Account & Dependant Care Account
Voluntary plan offered through Flex-Plan Services
Allows you to pay for out of pocket medical, dental, and dependent care expenses with pre-tax dollars
Fill out our online application
or
Send resumes (678) 385-7014
If you have the right attitude and experience required for this role apply here!
